Community Pharmacy Consultation Service FAQs

How this service works

When you call the practice or submit an online request for medical advice via the website, your symptoms will be checked by our team to see if this service is suitable for you. If so, you will be offered a same day 1: 1 consultation with a local community pharmacist.

What happens when I see the community pharmacist?

We will share only relevant personal details with the community pharmacy such as the details of your problem.  The community pharmacist will then contact you to arrange your consultation on the same day, or at a time that suits you.

You will either be seen in person in a private consulting room, if the pharmacist thinks it appropriate, or your consultation may be carried out over the phone or via video.

Usually, the pharmacist will provide you with advice and may advise on an over-the-counter product where needed if you choose. They will also send the details of your consultation back to us for your medical records.

If, however the community pharmacist feels you need to be seen by a GP, they will contact us to ensure you are seen on the same day, if the matter is considered urgent. Or you may be referred back to us to arrange a non-urgent appointment or follow up.

What if I get free prescriptions from my GP?

Your pharmacist will provide you with advice on how to treat your symptoms, which may include a medicine or other product. Medicines that can be purchased in a pharmacy to treat minor illnesses, are usually inexpensive and would not normally be prescribed by your GP anyway. You are free to choose if you wish to make a purchase or not.

What happens if I don’t want to see the pharmacist?

Community pharmacists have performed thousands of consultations for patients calling NHS 111 successfully. 78% of patients who had a consultation with a community pharmacist felt they had been helped, which is why this service has been created so more patients can access the advice and help pharmacists can offer patients in their community.

We appreciate this is a new way of arranging consultations via your GP practice. However by GP practices and community pharmacies working more closely together, we can use the skills and resources of all the different health professionals across our local communities to ensure that every patient gets the right care as quickly possible.

If you have minor illness symptoms that could be assessed and treated the same day via a consultation with a qualified community pharmacist, but you decide to decline the offer, we will offer you an appointment with a GP as soon as possible based on availability.

What if the patient is my child?

Children aged over one years are eligible to use this service and can be seen by the pharmacist. Children who are able to make their own decision about their health may be seen unaccompanied.

Why is this a good thing for patients?

Community pharmacies are local, often open longer hours than the GP practice and can offer you the same consultation outcome at a time that is often more convenient for you. If the pharmacist thinks you need to see the GP, they can help arrange an urgent appointment for you.